Terms and Policy

Privacy Policy

UpperVPN recognizes the importance of the protection of your personal data. This Privacy Policy explains our practices regarding the collection, use or disclosure of personal data including other rights of the Data Subjects In accordance with the Personal Data Protection Laws.

Collection of Personal Data when you register UpperVPN

  • Email address

The email address is only used when paying for the service.

Types of Data Collected When you use UpperVPN

  • Your local IP
  • Timestamp you successfully accessed
  • The IP which is assigned to you
  • Cookies ID

Please be assured to use UpperVPN, your personal information above will be kept secure, we may use it for investigation purpose only under the condition.

Storage of Data

We store your personal data as hard copy and soft copy.

  • Our server outside of Thailand

Cookies

To enrich and perfect your experience, we use cookies or similar technologies to display personalized content, appropriate advertising and store your preferences on your computer. We use cookies to identify and track visitors, their usage of our website and their website access preferences. If you do not wish to have cookies placed on your computer you should set their browsers to refuse cookies before using our website.

Data Security

We endeavor to protect your personal data by establishing security measures in accordance with the principles of confidentiality, integrity, and availability to prevent loss, unauthorized or unlawful access, destruction, use, alteration, or disclosure including administrative safeguard, technical safeguard, physical safeguard and access controls.

Data Retention

We will retain your personal data for as long as necessary during the period you are a customer or under relationship with us, or for as long as necessary in connection with the purposes set out in this Privacy Policy, unless law requires or permits a longer retention period. We will erase, destroy or anonymize your personal data when it is no longer necessary or when the period lapses.

UpperVPN Use Policy

We will terminate your account and add you to the blacklist without notice if you violate the following policies. You agree not to perform any actions that would either intentionally or unintentionally restrict or inhibit any other user from using and enjoying the Internet. You further agree not to use software of UpperVPN to post any content or send any messages or material that are unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or may constitute a criminal offense, give rise to civil liability or encourage conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law, regulation or court order.

The following applications are forbidden on all UpperVPN servers

  • Any and all software used for or related to Cyber Crime, including but not limited to Computer intrusion (i.e. hacking) and Password trafficking - Counterfeiting of either copyrighted trademarks or currency
  • Child Pornography or Exploitation
  • Child Exploitation and Internet Fraud matters that have a mail nexus
  • Internet fraud and SPAM
  • Internet harassment
  • Internet bomb threats
  • Trafficking in explosive or incendiary devices or firearms over the Internet
  • Theft of trade secrets
  • Distributed/Denial attack Of Services (DDoS)

SPAM Policy

UpperVPN has a zero-tolerance policy against the sending of unsolicited email via our software, more commonly known as spam, including a forum, blog spam. The account(s) of any user who sends spam via UpperVPN will be terminated and add to Blacklist without notice.

Payment Policy

TIME PERIOD: To purchase or renew membership.

  • 30 days for "Monthly"
  • 365 days for "Annually"

About Renewal Subscribe

If your account is about to expire, you will be prompted to auto-renew.

Accepted payment methods

  • In-App Purchase Apple
  • In-App Purchase Android

Please email us to [email protected], if you have any problem with your payment.

Refund Policy

Terms of Service Usage time compensation in the event of connection problems Starting from the date of notification And the work team is in contact with the customer through the end of the problem-solving process.

  • Unable to login into our system.
  • After login, could not connect to our server.
  • After connecting to our server, can't change the connection IP as advertised.
  • The Service Provider is unable to resolve the issue within 7 days.

Collect evidence of problem notification and request a refund. Email us at [email protected] We will refund within 7 working days.

  • Refunds must be contacted within 7 days of the payment date.
  • Refunds are available in all channels except the Payment method via True Money.
  • Refund reserves the right to request a refund up to the final amount paid by the customer only.
  • Refunds will be made only for problems caused by a malfunction of the company's systems or servers. And the user must cooperate in verifying the error until the end of the process.

Policy modification

UpperVPN reserve the right to modify the terms without notice. Above are terms of UpperVPN, if you can't agree with all above or some of them, please do not choose our service. If you use, purchase our service, which means you accept and will to abide by our terms.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. Any changes of this Privacy Policy, we encourage you to frequently check on our website.

This Privacy Policy was last updated and effective on 13th April 2021.

The purpose of this Privacy Policy is to offer products or services and use of our website. Any websites from other domains found on our site is subject to their privacy policy which is not related to us.

Contact Information

If you have any questions about this Privacy Policy or would like to exercise your rights, you can contact us by using the following details